OK, so I know these cell phone companies think they’re doing everyone a favor by setting up their own custom software loads and wallpaper and crap, but come on…
Basically, if you go to Telus and buy a Pearl 9100, they will helpfully install your SIM card in it and make sure you can make calls and surf the web and all that jazz, then they hand it to you and away you go. They will not ask you what you intend to do with it – like say, use it WITH A BLACKBERRY SERVER. So you take your new phone home, install the latest version of BlackBerry Professional on your Exchange server, create your account, set your activation password, pick up your Pearl and hunt (and hunt, and Google) for the Enterprise Activation icon.
Stop looking, it’s not there. But don’t worry.
Hopefully since you just brought the phone home, there’s not much on it. Go into “Options” -> “Security Options” and choose “Security Wipe”. Check off “Emails, Contacts, etc.” and “User Installed Applications”, enter the word “blackberry” in the field provided, and click on the “Wipe” button.
Let the phone reboot, and when it turns on and asks if you want to connect to the network, say “No”. Whip through the setup wizard and get to the home screen. You will find that the Telus wallpaper is there and the standard welcome message is in your Inbox, but you won’t find all of their custom crap. You will also find Enterprise Activation under “Options” -> “Advanced Options”. Enter your email address and activation password and tell the phone to activate. It will ask you to connect to the network. Say “Yes” now, and the activation should succeed if your server is working properly.
Oh, and before you tell me that you have to have an Enterprise (BES) plan from Telus in order for the icon to show up, or for BES to work, don’t bother. The new version of BES (5.0.1 at the moment) doesn’t require a BES data plan, and the removal of the Enterprise Activation program on the phone is just asinine.
At some point the Telus network may push their crapware down to my phone again, and hopefully it doesn’t break the already activated enterprise setup that I have going on. If it does, there will be another post. Trust me.